Three

Cheque Received

2008-05-09T16:57:00.001+01:00

I finally received my cheque for my £150 deposit today, 3 months late.

The Cheque's In The Post

2008-05-02T09:17:00.003+01:00

The Executive Office of Three called me again yesterday.

They offered profuse apologies, but no explanation as to why they had "lost" the records of my deposit or why their "help centre" had made such a mess of handling this.

Needless to say, they have never heard of any similar problems with other accounts.

I wonder how true that is?

I will have my money back in 10 days or less, and one month's free line rental (the latter only given very grudgingly, after I made a very direct point about how much time I have wasted).

Despite what they claim, Three does not do customer care very well.

The Executive Office

2008-05-01T09:10:00.002+01:00

The Executive Office of Three finally made contact with me yesterday, they are now looking into the issue re the £150 deposit that I am owed.

I look forward to seeing some progress on this.

Three's Deposit Policy

2008-04-28T08:41:00.002+01:00

Question

Why does Three tell its customers that any deposits taken will be paid back one year later when, even if they don't "lose" their records of the deposit, they won't pay it back until thirteen months later?

Answer

This gives them an extra month's interest on the deposits that they hold.

A nice little earner for them!

Coming Soon

2008-04-25T15:39:00.000+01:00

3G's "customer care" , and how they really treat their customers.

The Missing £150 II

2008-04-20T16:52:00.000+01:00

To: customer.services@3mail.com; kevin.russell@3mail.com; david.dyson@3mail.com
CC: watchdog@bbc.co.uk
Subject: FW: Deposit Refund
Date: Sun, 20 Apr 2008 13:14:25 +0100

FAO Kevin Russell and David Dyson

Where is the £150 that you still owe me from February of this year?

It is a very nice little scam that your company operates whereby you take a deposit for year, but don't pay it back; instead you sit on it, and delay payment so that you earn extra interest.

The Missing £150

2008-04-05T16:50:00.000+01:00

To: customer.services@3mail.com
CC: kevin.russell@3mail.com; david.dyson@3mail.com
Subject: Deposit Refund
Date: Sat, 5 Apr 2008 09:47:15 +0100

As per yesterday's lengthy discussion, as requested please find attached extracts of my Barclaycard statements for Jan 2007 and Feb 2007 which prove that I made two deposits to you of £150 each.

As I noted yesterday I am at a loss to understand why your records do not show the second deposit, it indicates you have a lousy accounting system which should be of concern to both your board and shareholders.

I suggest that you expedite my deposit refund asap, otherwise I will do to your company what I am currently doing to BA (www.baisshite.com) and HMRC (www.hmrcisshite.com)

Please confirm in writing as to when I will receive my refund for the second deposit.

Note I will be raising this matter, my concerns over your poor record keeping and your mismanagement of the issue, with Kevin Russell and David Dyson.

Contrary to your call centre's opinion, your company's role in life is to make matters easier for me not the other way around.

Regards

Ken Frost