The Executive Office of Three called me again yesterday.
They offered profuse apologies, but no explanation as to why they had "lost" the records of my deposit or why their "help centre" had made such a mess of handling this.
Needless to say, they have never heard of any similar problems with other accounts.
I wonder how true that is?
I will have my money back in 10 days or less, and one month's free line rental (the latter only given very grudgingly, after I made a very direct point about how much time I have wasted).
Despite what they claim, Three does not do customer care very well.
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