The Missing £150

To: customer.services@3mail.com
CC: kevin.russell@3mail.com; david.dyson@3mail.com
Subject: Deposit Refund
Date: Sat, 5 Apr 2008 09:47:15 +0100

As per yesterday's lengthy discussion, as requested please find attached extracts of my Barclaycard statements for Jan 2007 and Feb 2007 which prove that I made two deposits to you of £150 each.

As I noted yesterday I am at a loss to understand why your records do not show the second deposit, it indicates you have a lousy accounting system which should be of concern to both your board and shareholders.

I suggest that you expedite my deposit refund asap, otherwise I will do to your company what I am currently doing to BA (www.baisshite.com) and HMRC (www.hmrcisshite.com)

Please confirm in writing as to when I will receive my refund for the second deposit.

Note I will be raising this matter, my concerns over your poor record keeping and your mismanagement of the issue, with Kevin Russell and David Dyson.

Contrary to your call centre's opinion, your company's role in life is to make matters easier for me not the other way around.

Regards

Ken Frost