Cheque Received

I finally received my cheque for my £150 deposit today, 3 months late.

The Cheque's In The Post

The Executive Office of Three called me again yesterday.

They offered profuse apologies, but no explanation as to why they had "lost" the records of my deposit or why their "help centre" had made such a mess of handling this.

Needless to say, they have never heard of any similar problems with other accounts.

I wonder how true that is?

I will have my money back in 10 days or less, and one month's free line rental (the latter only given very grudgingly, after I made a very direct point about how much time I have wasted).

Despite what they claim, Three does not do customer care very well.

The Executive Office

The Executive Office of Three finally made contact with me yesterday, they are now looking into the issue re the £150 deposit that I am owed.

I look forward to seeing some progress on this.

Three's Deposit Policy

Question

Why does Three tell its customers that any deposits taken will be paid back one year later when, even if they don't "lose" their records of the deposit, they won't pay it back until thirteen months later?

Answer

This gives them an extra month's interest on the deposits that they hold.

A nice little earner for them!

Coming Soon

3G's "customer care" , and how they really treat their customers.